![]() We were approached to participate in such a study and we said no. They are more marketing material and than informed aids for purchasing decisions. These types of things often lack substance. You're not going to get serious help with understanding whether FB is right for you with these with facile, superficial "case studies" not generated by real users themselves but rather downloaded from the company website. ![]() That can influence a purchasing decision. It's important for the potential buyer to get a full view of what and how FB is serving a particular customer with particular needs. Many of its users would, I'm sure, defend Fishbowl from silly or inane comments and yet let the substantive comments stand as beneficial. Perhaps FB wants to "control their narrative" from a centralized place. But again, the corporate culture is such that transparency appears to have little value. Or from users helping one another and building a supporting (and supportive) community that can benefit users. This doesn't stop them from allowing the community a voice. I can think of dozens of user support forums from big (Apple) to small (smaller software) where users proffer all sorts of opinions. (I think you can still see a google cache of it). Apparently, some people were badmouthing the company (sometimes rightly), so FB canned the forum. That forum allowed us to see ways in which people were using Fishbowl. One small example: Fishbowl used to have a user support forum where users could interact and sometimes FB employees would participate. I'm not sure if I were purchasing today (and without having had the experience with Fishbowl that I now do and seeing what I now see it can do for us) that I would purchase it. I think to its own detriment, Fishbowl does not do this. Sure, there are customers who express their frustrations, but one must put those frustrations and the way the users express them into *context*. For the culture is a circle-the-wagons mentality. And I think I'm being fair in my assessment here. But the number one problem may be the corporate culture. I could speculate why the difficulties are present here but I don't have a full enough understanding to say anything more useful beyond my initial impressions and conversations with Fishbowl people.įinally: speaking of *potential*, I really do think Fishbowl has been good us and has the potential to be even better. I think they want to do good work and make a good product. ![]() From what I understand, you've got a lot of sales people, very few support people, and a lot of earnest, hardworking (and overworked) developers and programmers. So that might be the source of that criticism. But what I would add is the sales people at the beginning of the process are so attentive than when you arrive to the post-sale status, it's just a little jarring how non-attentive the customer support staff are. I guess it's like a lot of sales people who promise you things. I can understand the criticisms of FB's sales staff in previous reviews. The best consultants I've worked with admit Fishbowl's shortcomings but see the *potential* There's some good consultants and bad consultants. You've got to get a good one to help you with bugs, problems, fixes, custom reports. And this lack is serious and can have consequences for your business.įurther: be prepared for the result of the lack of customer support: Fishbowl relies on a network of consultants. You simply have very few opportunities to have documented the ways in which your users interact with Fishbowl. Nor is there accountability with inventory entry. Still, there is no "user accountability" (again, to echo another review) with SO, PO, etc. But it is getting BETTER with every release. Maybe more often if you export more frequently. And the fact that the software has bugs and that you WILL be resetting your server to complete end-of-day export to Quickbooks. I also echo the complaints about the need for A LOT of custom reports for simple things. I read through all the reviews (at this time 126 of them) and agree with the many that indicate that support is very difficult to get a hold of.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |